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Customer Service

Shipping & Delivery

 UPS Logo
UPS Domestic Shipping Methods in the US

We can ship prepay and add (add the freight to your order) or collect (you pay the carrier when they bill you) using your account number.
  • UPS Next Day Air (Red)
  • UPS Next Day Air Early AM
  • UPS 2 Day (Blue)
  • UPS 3 Day Select (Orange)
  • UPS Ground

UPS International Shipping Methods

We will only ship or international order with UPS if you supply us with your UPS shipping account number and pay for all shipping, duties and taxes to UPS when they bill you.
  • UPS Express Collect
  • UPS Express Saver Collect
  • UPS Expedited Collect
  • UPS Standard Collect (Ground Service to Canada only)

FedEx

FedEx Domestic Shipping Methods in the US

We can ship prepay and add (add the freight to your order) or collect (you pay the carrier when they bill you) using your account number.
  • FedEx Priority Overnight (P-1)
  • FedEx Standard Overnight
  • FedEx 2nd Day
  • FedEx Saver
  • FedEx Ground
We will only ship or international order with FedEx if you supply us with your FedEx shipping account number and pay for all shipping, duties and taxes to FedEx when they bill you.
  • FedEx International Priority Collect
  • FedEx International Economy Collect

Other International Options

If you would like to have your items shipped internationally and do not have a UPS or FedEx account number, we can ship via USPS International Priority Mail.
Similar to UPS and FedEx, USPS shipping charges are for freight only. It does not include any applicable duties, taxes, VAT or other charges that may apply. Those will be billed to you.


Delivery & Lead Time

- Delivery: EX works
- Delivery and lead time as stated at time of quotation

Warranty & Replacements

Products are warranted to conform to the manufacturer applicable specifications, including material and workmanship, for the period quoted by ELab.  In warranty parts may be repaired or replaced at ELab's discretion.

Ordering

- Purchase Orders may be submitted via email or fax
- All orders are NC-NR: non-cancellable and non-returnable.
- Offer validity free of engagement
- Offer part(s) are subject to prior sale

Payment, Pricing & Promotions

- Payment Terms: Pre-Payment; TT in advance
- PayPal: 3% Charges
- Credit Card: 3% Charges
- Net terms based on credit approval
- Exclusive tax/vat
- Prices are in US Dollars